A company was fined a record £400,000 by the Information Commissioner’s Office (ICO) in May 2017 after making nearly 100 million nuisance calls. The company repeatedly called individuals over an 18 month period with speculative enquiries about road traffic accidents and PPI compensation claims. The company withheld its identity throughout such calls and called during late and unsociable hours, often calling the same individual multiple times.


The company is Keurboom Communications Ltd, based in Bedfordshire. The ICO received over 1000 complaints leading to the company being prosecuted in the Luton Magistrates Court. The ICO followed the prosecution with its record fine. The ICO, said the company had operated on an ‘unprecedented scale’ and failed to cooperate with the investigation.